| Symptoms | Reasons | Solutions |
|---|---|---|
| The light is off when you press the fingerprint panel | No power | Charge the STL |
| STL is in unlocking mode | Insert the steel pin in the locking hole again strongly | |
| Any finger can unlock | The STL is in default mode, administrator account is not registered and set | Register and set administer account’s fingerprint |
| Cannot unlock | Finger is too wet/dry | Keep your fingers clean when using the STL |
| Finger is dirty | ||
| Fingerprint is distorted | Use another registered user account’s fingerprint to unlock | |
| The motor is jammed | Reinsert steel pin in the locking hole and then try to unlock it again |
Still having troubles?
Include your order ID and a detailed description of your STL's symptoms in the message. If the incident is associated to the key, please also email us the key's serial number.