Symptoms Reasons Solutions
The light is off when you press the fingerprint panel No power Charge the STL
STL is in unlocking mode Insert the steel pin in the locking hole again strongly
Any finger can unlock The STL is in default mode, administrator account is not registered and set Register and set administer account’s fingerprint
Cannot unlock Finger is too wet/dry Keep your fingers clean when using the STL
Finger is dirty
Fingerprint is distorted Use another registered user account’s fingerprint to unlock
The motor is jammed Reinsert steel pin in the locking hole and then try to unlock it again

Still having troubles?

Include your order ID and a detailed description of your STL's symptoms in the message. If the incident is associated to the key, please also email us the key's serial number.